The continuation of the HTC saga

I bought an HTC Desire S smartphone in June. Since then, I sent it three times for repair to Dynafix, which is apparently the HTC Repair Center for Belgium.

For the 3rd time, Dynafix replaced the mainboard for my phone, which fixed the original problem. However, I quickly noticed a new and easy to reproduce problem that I communicated to the HTC call center.

I was told over the phone that I will get a replacement unit. However, after returning the original unit to th repair center, the only thing I got was a discrepancy report saying that I returned a phone with a different IMEI number than the original.

Of course it was different, Dynafix replaced the mainboard, so it had to be different! I am waiting for weeks now to get the promised replacement.

Sorry state of HTC hardware and warranty support

I bought a Desire S smartphone a little more than 2 months ago, but did not have a chance to really use it, yet. It came with an elusive and odd bug. The touch screen stopped responding once in a while. This could occur any time, but seemed to happen less frequently after 5-10 minutes of active use.

The first time I sent the phone to repair, it came back with flashed ROM, but the problem stayed.

The second time I sent the phone for repair, it came back with a new touch screen, but the problem stayed.

The third time, the repair shop replaced the motherboard. The initial problem disappeared, but the phone gained a new one. Part of the screen was not reacting to touch. Or rather, every time you touched a certain area on screen to select an item, items around it were selected or nothing happened.

I filed a 4th support request today.

Overall, I took no less than an hour talking to the call center, wrote several emails and paper notes to HTC and to the repair shop, recorded a video to demonstrate the bug and uploaded it to HTC, filed two complaints online and took a good hour each time it returned from the repair shop to setting it up and find ways to reproduce the problem.

Everything you can not do with a Windows Phone 7

Three days ago, I got my hands on the HTC Trophy 7 running Windows Phone 7. Until now, I played occasionally with Android, but never used a smartphone.

Here's a list of things I'd like to do on the smartphone:

  • Transfer the contacts from the old Nokia phone
  • Listen to music and audio books from the local collection
  • Read books from Flibusta

In the process, I'd rather not to reveal too much personal information to Microsoft. The wishlist looks simple, huh? Let's see what I managed to do.

Tags: 

Saving the private notebook

После нескольких лет верной службы, ноут зашумел и стал греться. Я уж грешным делом задумался о покупке нового, но в процессе поисков замены себе любимому ноут самопроизвольно отключился.

Операция на внутренностях обнаружила толстый и плотный кусок мусора, в центре кулера. Совершенно не понятно, как он там образовался.

Tags: 

Об автокреслах, волнах ненависти в интернете, экономистах и производителях

В этих самых интернетах очередной скандал: все сливают некую российскую компанию, которая продаёт некачественные автокресла в интернете.

По поводу автокресел в 2008 году вышло исследование американского экономиста Стивена Левитта, который более известен как автор книжки Freakonomics. Стивен на свои деньги заказал испытания ремней безопасности по программе испытаний автокресел. С макетами детишек разных возростов, датчиками, замедленной съёмкой. Короче, полный фарш.

Tags: 

Pages